Offer
Owner or manager
Recorded
The space, the rent, the term and who the offer went to.
If it is skipped
Two people remember two different rents.
Tenancy record
A tenancy is a timeline, not a form.
Onboarding, occupancy, payment, renewal and exit each create facts that need to stay connected to the same relationship over time.
- 01Offer
- 02Move in
- 03Occupancy
- 04Notice
- 05Renewal or exit
Every stage has someone who acts and something worth recording.
When a stage is only a conversation, it disappears. When it is recorded against the property, it is still there a year later.
The tenancy, stage by stage
Occupancy
The same tenancy, seen three ways.
Nobody gets a different truth. They get a different amount of it, decided by the responsibility they hold on that property.
- Every payment against every period
- Who the occupant is and what they agreed to
- What the manager did on the property, and when
- The dates that decide the next twelve months
Renewals
The dates that decide the next twelve months.
A renewal is rarely missed on purpose. It is missed because the date lived in one person's calendar. Keeping it on the property turns a deadline into a decision.
Ninety days out
The renewal appears while there is still time to talk about terms rather than react to a deadline.
Sixty days out
The owner decides: renew, adjust the rent, or prepare the space for a new occupant.
Thirty days out
Whoever is responsible on the ground can act, and the owner can see that it happened.
Residential or commercial, the operating principle is the same.
Residential
Flats, duplexes, apartments and family properties. Annual terms, deposits, condition reports and renewals that need a human conversation before the date arrives.
- Annual or multi year terms
- Condition at move in and move out
- Renewal conversations, not surprises
Commercial
Offices, shops and mixed use properties. Longer terms, service charges and more people who need to see part of the picture without seeing all of it.
- Longer terms and staged reviews
- Service charge activity kept in context
- Several people, different levels of access
Questions people ask about tenancies.
What happens to the record when the manager changes?
The record belongs to the property, not to the person managing it. A new manager gets the history, and the previous manager's access ends.
Can a tenant see the owner's information?
No. A tenant sees their own tenancy, their payments and the receipts issued to them. Nothing about the owner, the portfolio or other tenants.
Does a renewal have to be automatic?
No. The reminder is automatic. The decision stays with the owner or whoever the owner gave that authority to.
Can I record a tenancy that started before I joined?
Yes. Add the current terms and dates, and the record continues from there rather than starting over.
Controlled pilot
Give every property a record that can outlast the conversation.
We are onboarding selected landlords, tenants and property operators while the launch experience is being validated in real rental situations.